Privacy Policy for Tempo Physical Therapy & Performance

Last Updated: August 2025

Tempo Physical Therapy & Performance (“Tempo,” “we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect information when you visit our website, engage with our content, book appointments, download resources, subscribe to communications, or receive physical therapy and performance services.

By accessing our website or submitting your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in three primary ways: information you provide, information collected automatically, and information collected through third-party tools.

A. Information You Provide Directly

You may provide personal information when you:

  • Submit a contact form or interest form

  • Book a discovery call

  • Request a consultation

  • Complete an intake form

  • Join a workshop or event

  • Subscribe to email or text updates

  • Download educational resources

  • Attend in-person or virtual evaluations

  • Make a purchase or payment

  • Communicate with us via email, text, or social media

This may include:

Personal & Contact Information

  • Name

  • Email address

  • Phone number

  • Address

  • Date of birth

Health, Injury, & Fitness Information

(Provided voluntarily and protected by professional privacy standards.)

  • Injury history

  • Current symptoms

  • Training background

  • Activity level

  • Goals

  • Responses to questionnaires or assessments

  • Notes provided during scheduling or pre-evaluations

Transactional Information

  • Payment details processed by third-party payment processors (e.g., Stripe)

  • Purchase history

  • Appointment dates

  • Services purchased

We do not store full credit card details.

B. Information Collected Automatically

When you visit our website or landing pages, we may collect:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Referring website

  • Pages viewed

  • Time spent on pages

  • Actions taken on the site

  • Click or conversion data

This is standard website functionality and helps improve site performance and user experience.

C. Information Collected Through Tracking Tools

We may use:

  • Meta (Facebook) Pixel

  • Google Analytics / GA4

  • Google Ads Conversion Tracking

  • Cookie-based remarketing tools

  • CRM tracking (GoHighLevel)

These tools may collect:

  • Behavioral data

  • Conversion history

  • Form submissions

  • Device identifiers

  • Advertising interaction data

  • Heatmaps or engagement patterns

We use this data to help understand our audience, improve our services, and deliver relevant content or ads.

2. How We Use Your Information

We use your information to:

Service Delivery

  • Schedule and manage appointments

  • Deliver physical therapy and performance services

  • Provide personalized recommendations

  • Maintain up-to-date patient records

  • Communicate regarding your care, progress, or follow-up

Communication

  • Send appointment reminders and confirmations

  • Respond to questions or inquiries

  • Send educational materials, newsletters, or announcements

  • Provide updates about programs, events, or promotions

  • Deliver SMS reminders or broadcasts (with your consent)

Marketing & Advertising

  • Improve the relevance of ads on Meta, Instagram, or Google

  • Measure ad performance

  • Retarget website visitors

  • Build lookalike audiences

  • Analyze program effectiveness

Business Operations

  • Improve website functionality

  • Enhance user experience

  • Maintain internal records

  • Conduct analytics and reporting

  • Ensure security and fraud prevention

  • Comply with legal or professional requirements

We do not sell or rent your personal information to third parties.

3. Health Information & HIPAA Notes

While we take privacy extremely seriously, our website forms and marketing tools (such as Meta or GHL) are not HIPAA-covered platforms.

We recommend that you do not include sensitive medical or diagnostic information through general website forms.

Clinical information shared during treatment is handled according to professional and legal standards within our clinical software (e.g., Jane App, which is HIPAA compliant).

4. How We Share Your Information

We may share your information only with trusted service providers who assist us with operational tasks, including:

Technology & Communication Providers

  • GoHighLevel (CRM & communication)

  • Meta (advertising)

  • Google Analytics/Google Ads

  • Email service providers

  • SMS gateways (OpenPhone/Quo/Twilio/LeadConnector)

Clinical & Scheduling Tools

  • Jane App (EHR & scheduling)

  • Digital forms and intake systems

Payment Processors

  • Stripe

  • Square

  • Other PCI-compliant providers

These providers are contractually obligated to use the data only for the services they provide to us.

We may also share information if required to:

  • Comply with legal obligations

  • Respond to law enforcement

  • Prevent fraud or misuse

  • Enforce our Terms & Conditions

5. Cookies, Pixels, and Tracking

We use cookies and tracking technologies to:

  • Identify returning visitors

  • Track conversions

  • Measure ad performance

  • Improve website functionality

  • Personalize content

  • Build anonymized analytics reports

You may disable cookies in your browser settings.
Disabling cookies may affect certain site functions.

6. Email & SMS Communications

Email

You will receive emails if you:

  • Opt in through a form

  • Download a resource

  • Request an appointment

  • Subscribe to our newsletter

  • Become a patient

You can unsubscribe at any time using the link in the email.

SMS

By providing your phone number, you consent to receiving:

  • Appointment reminders

  • Updates related to your care

  • Occasional promotional messages

  • Two-way conversations

You may opt out by replying STOP.

We comply with CAN-SPAM, TCPA, and all applicable communication laws.

7. Data Retention

We retain personal information only as long as necessary:

  • To provide services

  • For legal or professional requirements

  • For business and accounting purposes

  • For ongoing patient care

Clinical records may be retained for the period required by state law.

Marketing opt-ins may be removed upon request.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Request access to your data

  • Request correction of inaccurate information

  • Request deletion of data

  • Opt out of marketing communications

  • Withdraw prior consent

  • Request a copy of your data

  • Request limitations on processing

To make any request, contact us using the information below.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, misuse, or disclosure.

However, no online system is perfect, and we cannot guarantee absolute security.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13.
If information is submitted by a minor, a parent or guardian may request deletion.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
The updated version will always include the “Last Updated” date at the top of the page.

Continued use of the site constitutes acceptance of the changes.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact:

Tempo Physical Therapy & Performance
8601 Dunwoody Place Bldg 100 Ste 100 Sandy Springs, GA 30350
678-404-6312
info@tempopt.com